Set of activities that enables the organization to monitor its performance in an anonymous and confidential.
Mystery audit is an audit that, thanks to specially trained staff, offers the opportunity for an organization to assess and monitor the quality of services provided from the point of view of the customer.
While in the past the business of mystery audit was bound to restricted areas, now thanks to the expansion of economic activities in the audit incognito turns out to be the winning key for all those companies who want to make their way in an increasingly competitive and selective.
This technique is in fact interested companies and organizations operating in different sectors:
Tourism, Gastronomy and Hospitality
Banking / Insurance
Training (public and private)
Shops and Department Stores
Organizations linked to the traveler and the car
Organizations that offer security services
Organizations that offer online services
IN PARTICULAR IT ALLOWS TO:
Check the performance levels of a service and malfunctions
Better understand the customer's expectations
Assess the competence of the staff and the effectiveness of the training provided
Compare their efficiency in terms of productivity, quality and business practices with competitors
Collect data and information to new market research